WARRANTY


About our Manufacturer's Warranty


This certifies that your product is warranted to be free from material defects in material and craftsmanship under normal use and service for the lifetime of the original consumer.

To submit a warranty claim, please contact a Customer Care Specialist (support@ace-cook.com) with a description of the issue, your original order number, and photos of the product damage claim. You assume the risk of loss or damage to products, and you are responsible for the costs of shipping and handling, when products are shipped from you to us for warranty service and when repaired or replaced products are shipped back to you, regardless of whether this warranty is found to apply. The limited warranty period for any product repaired or replaced under this limited warranty shall be the remainder of the original warranty.

Limited 3-Months Warranty on


  • Non-Stick Marble Products

  • Stainless Steel Products

  • All Glass Lids

Our non-stick coatings are some of the most durable and safest in the industry and are designed to be a performance non-stick pan. That said, non-stick coatings are not indestructible and degrade over time. If you experience a failure in your non-stick Marble coating within the first year from the date of purchase, please submit a warranty claim to our team for review. Non-stick warranty claims are restricted to one claim per order pan purchased.


The Ace Cook warranty does not cover:


  • Damage arising from improper use, including thermal shock, drops, failure to follow the use and care instructions, or an unauthorized modification or repair

  • Normal product wear and tear 

  • Nonstick coating deterioration or improper use of non-stick pans including damage due to metal / sharp utensils

  • Discoloration, warping, or metal separation due to high heat, prolonged heat exposure, scorching, etc. 

  • Stains, discoloration, or scratches

  • Any accident caused by forces of nature, such as fire, flood, etc.

  • Commercial, professional, or workplace use

  • Breakage of glassware or plate ware

  • Improper storage, such as stacking pans on top of each other without separation

  • Damage caused by use of scouring pads, steel wool, abrasive cleaners, bleach, etc.

  • Rust resulting from improper care and storage

  • Minor imperfections and color variations, which are normal


This warranty is limited to the original consumer with proof of purchase and is not transferable. If the product was not purchased new from the manufacturer or an authorized dealer, distributor, or representative of the manufacturer, this warranty is null and void.


Ace Cook reserves the right to utilize comparable reconditioned, refurbished, repaired, or remanufactured products or parts in the warranty repair or replacement process. Such products and parts will be comparable in function and performance to an original product or part and warranted for the remainder of the original warranty period.


Limitations:

Ace Cook’s sole and exclusive liability under this warranty and the consumer’s sole and exclusive remedy is limited to the repair, replacement, or store credit of the defective product. Ace Cook shall not be liable for any other damages, including, without limitation, special, incidental, or consequential damages. In no event will Ace Cook’s liability exceed the purchase price paid by the consumer for the product(s) at issue. Any oral or written description of a product is for the sole purpose of identifying it and shall not be construed as an express warranty.


This warranty gives you specific legal rights, and you may also have other rights which vary from state to state, or country to country.


Subject to the terms and conditions of this Warranty, Aces AB, Inc. (“Ace Cook”) warrants to the consumer or the entity who or which is the initial purchaser or, in the case of a gift, to the initial consumer recipient of this Ace Cook product (“you” or “your”) that such product will be free from defects in workmanship and materials under normal use and conditions (as described below) for your lifetime (the “Coverage Period”). Warranty: This Warranty covers: (a) all parts of this product (except as noted below) and (b) defects in workmanship or materials under normal use and conditions in the United States of America. For purposes of this Warranty, “normal use and conditions” means use and conditions that (i) are in connection with appropriate culinary purposes as intended by Ace Cook and (ii) are not described in whole or part in the exclusions outlined in the next part of this Warranty.


Exclusions: Ace Cook products are professionally crafted tools but are not indestructible, so each of the following is excluded from this Warranty: (1) Injuries and damage (including without limitation bent tips, chipped or broken blades, and melted handles) caused by or resulting from in whole or part any or all of the following: modification(s) not authorized by Ace Cook, misuse, abuse, neglect, acts of God (including without limitation fire, tornados, hurricanes or earthquakes), accident, inappropriate use (including without limitation cutting frozen foods or bones, opening jars or cans and cutting on dense surfaces (such as cooling racks, glass, granite, and stainless steel).



Last Updated: 6/20/2021